Privacy Policy
Last updated November 9, 2026
Lancaster Water Professionals is a d/b/a of Dawkins Consulting LLC ("we," "us"). This policy explains what information we collect through lancasterwaterprofessionals.com, our chat and text messaging, phone calls and email, and how we use it.
Information we collect
When you contact us we collect the information you give us, such as your name, mobile phone number, email address, home address, your water source and details about your water and the system you are interested in. Our website may also collect basic technical information such as browser type and pages visited.
How we use your information
- To answer your questions, give you a price and schedule and complete your installation
- To send you text messages and emails about your request, appointments, installation and service
- To send occasional offers or reminders, such as filter change reminders, if you have agreed to receive them
- To keep records required for our business, warranties and taxes
Text messaging
If you give us your mobile number and agree to receive text messages, we will text you about your request and related service. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to stop receiving texts, or HELP for help. See our Terms and SMS Policy for details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We do not sell your personal information. We share information only with service providers who help us run the business, such as the licensed plumber who installs your system, our customer messaging and scheduling software, and our payment processor, and only as needed to serve you. We may also disclose information when required by law.
How long we keep it
We keep your information as long as needed to serve you, support your system's warranty and meet legal and tax requirements.
Your choices
You can ask us to update or delete your information, or to stop contacting you, by emailing collin@lancasterwaterprofessionals.com or calling (717) 892-5533. To stop text messages, reply STOP.
Children
Our services are for homeowners and are not directed to children under 13. We do not knowingly collect information from children.
Changes
We may update this policy and will post the new version on this page with a new date.
Contact
Lancaster Water Professionals (Dawkins Consulting LLC)
347 N Queen St, Lancaster, PA 17602
(717) 892-5533 · collin@lancasterwaterprofessionals.com